Privacy Policy

1. Introduction

AAL Fast Track ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following personal information when you make a booking:

• Identity information: Full name (as shown on passport), nationality
• Travel information: Flight number, travel date, airport, service type (arrival/departure/transit), number of passengers
• Contact information: Email address, phone number
• Device information: IP address, browser type, and pages visited (collected automatically for analytics)

We do not collect passport numbers, payment card numbers, or biometric data.

3. How We Use Your Information

We use your personal information to:

• Process and confirm your booking
• Communicate booking status updates and service notifications via email
• Coordinate service delivery with our airport staff
• Respond to customer service inquiries
• Improve our services through anonymous usage analytics
• Comply with applicable laws and regulations

We do not sell or rent your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing is necessary to fulfill your booking
• Legitimate interests: Improving our services and preventing fraud
• Legal obligation: Complying with applicable laws in Vietnam
• Consent: Where you have explicitly agreed to communications

5. Data Sharing

We may share your information with:

• Airport staff and service providers: To deliver the fast track service you booked
• Email service providers: To send booking confirmation and status notifications
• Government authorities: When required by law or to comply with airport regulations

All third-party service providers are contractually obligated to protect your data and use it only for the services they provide to us.

6. Data Retention

We retain booking records for up to 24 months after the service date to handle any inquiries or disputes. After this period, personal data is anonymized or deleted. You may request earlier deletion by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

8. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and to understand how our website is used:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behavior (anonymized)

You can control cookie preferences through your browser settings.

9. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing based on legitimate interests
• Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, contact fasttrack@aal.vn. We will respond within 30 days.

10. International Transfers

Your data is stored and processed in Vietnam. If our service providers are located in other countries, we ensure they maintain equivalent data protection standards through contractual agreements.

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Significant changes will be communicated via email to active users.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data: